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FAQs

  General Questions
 I’m not sure what I need for my 3D TV, can you help me?
Absolutely! That’s why we’re here, just give us a call at (800) 918-5390
(Monday – Friday, 8am to 5pm Eastern, excluding holidays).		  
 What payment methods can I choose?
We accept four major credit cards which you can use to purchase any of our fine products.
Mastercard, Visa, Discover and American Express.		  
 When will I get my items?
Your items will be shipped using USPS Priority Mail. Inside the continental United States customers should expect delivery in 3-4 days. Outside the continental United States customers should take longer and delays may be expected. Please see our Shipping Page for more details.  
 What is your return policy?
Most of our products come with a Satisfaction Guarantee and Warranty.
Please see Satisfaction Guarantee and Warranty for more details.		  
 How is my personal information protected?
All information is kept secure via Secure Socket Layer (SSL) with 128-Bit Encryption via Comodo.
Please see our Privacy Policy for more details.		  
 Will I receive a discount on multiple orders of 3D Glasses?
No, with our special rebate we have dropped the price of our Universal 3D Glasses to their absolute rock bottom. To save money on multiple 3D Glasses, please see our Package Deals.  
   
  Mitsubishi and Samsung Questions
 Can I use DLP-Link Glasses with my IR Emitter & IR 3D Glasses?
No, you cannot use DLP and Active Shutter (w/ IR Emitter) at the same time for Mitsubishi & Samsung DLP 3D Ready HDTVs, but you can with our HIGH powered IR Emitter. Read about our High Power IR Emitter.  
 What are better, DLP-Link Glasses or Infrared (IR) Glasses?
Both types have pros and cons. Most say that when using DLP-Link the screen is brighter but DLP-Link loses sync more easily than IR, there is a rainbow effect that occurs with DLP-Link and you have to deal with setting the polarity each time you use DLP-Link. Because of that, most (about 80%) of people would rather go with IR over DLP-Link. NOTE: the easiest way to overcome the brightness issue with active shutter is to adjust the TVs brightness and/or contrast.  
 What glasses will work with my Mitsubishi or Samsung DLP 3D Ready HDTV?
You can use DLP-Link 3D Glasses with some of them, and you can use our IR 3D Glasses but with IR 3D Glasses you will need to first purchase an IR Emitter to use them.
See the Mitsubishi and Samsung pages for more information.		  
 What is the difference between the IR Emitter and the Adapter for Mitsubishi and Samsung DLP 3D Ready HDTVs?
An IR Emitter is what you will use to communicate between the TV and the IR 3D Glasses. Without an emitter you’ll have to use DLP-Link 3D Glasses. As for the Adapter, it is used to take your content source (e.g. Blu-ray Player, SONY PS3, Cable Box, etc.) and convert it into the “Checkerboard” format that Mitsubishi and Samsung require to play 3D content.  
 Do All Mitsubishi DLP 3D Ready HDTVs require an Adapter to convert the content into Checkerboard?
No, some of the 2010 Mitsubishi DLP 3D TV models offer a firmware upgrade that will let you use the other formats. The 2011 models ship from the factory not needing any adapter or firmware upgrade.  
 Does Samsung have an Adapter to convert content into Checkerboard format?
Yes, however Mitsubishi manufacturers it and came out with an adapter in their 3DC-100S Starter Kit for $450. Please read this article for more information.  
 I just want a Mitsubishi IR Emitter, what do I do?
Right now Mitsubishi does not sell just their IR Emitter by itself.
However, we offer a standalone High Power IR Emitter for Mitsubishi and Samsung 3D TVs.